Admin Password Reset

What is Admin Password Reset?

Admin Password Reset allows designated administrators to recover Enterprise Organization user accounts and restore access in the event that an employee forgets their Master Password. Admin Password Reset can be activated for an Organization by enabling the Admin Password Reset Policy.

Individual users must be enrolled (either through self-enrollment or using the automatic enrollment policy option) to be eligible for password reset, as enrollment triggers the key exchange that makes Admin Password Reset secure.

Admin Password Reset does not bypass Two-step Login or Login with SSO. If a Two-step Login method is enabled for the account or if your Organization requires SSO Authentication, you will still be required to use that method to access your Vault after password reset.

Encryption

When a member of the Organization enrolls in Admin Password Reset, that user’s encryption key is encrypted with the Organization’s public key. The result is stored as the Password Reset Key.

When an Admin Password Reset action is taken:

1. The Organization private key is decrypted with the Organization symmetric key.
2. The user’s Reset Password Key is decrypted with the decrypted Organization private key, resulting in the users’s encryption key.
3. The user’s encryption key and Master Password hash are replaced with a new encryption key and new Master Password hash, seeded from a new Master Password.
4. The user’s new encryption key is encrypted with the Organization’s public key, replacing the previous Password Reset Key with a new one.

At no point will anyone, including the administrator who executes the reset, be able to see the old Master Password.

Permissions

Admin Password Reset can be executed by Owners, Admins, and permitted Custom users. Admin Password Reset uses a hierarchical permission structure to determine who can reset whose Master Password, meaning:

• Any Owner, Admin, or permitted Custom user can reset a User, Manager, or Custom User’s Master Password.
• Only an Admin or Owner can reset an Admin’s Master Password.
• Only an Owner can reset another Owner’s Master Password.

Event Logging

Events are logged when:

• A Master Password is reset.
• A user enrolls in Admin Password Reset.
• A user withdraws from Admin Password Reset.

Activate Admin Password Reset

To activate Master Password Reset for your Enterprise Organization, navigate to the Business Portal and enable the Master Password Reset Policy. Users will need to self-enroll or be auto-enrolled in Password Reset before their Master Password can be reset.

Automatic Enrollment

Enabling the Automatic Enrollment policy option will automatically enroll new users in Admin Password Reset when their invitation to the Organization is accepted. Users already in the Organization will not be retroactively enrolled in Admin Password Reset, and will be required to self-enroll.

Self-enroll in Password Reset

To enroll in Password Reset, navigate to Settings → Organizations in the Web Vault:

Hover over the Organization you wish to enroll in Password Reset for, select the gear dropdown, and choose Enroll in Password Reset. When you’re enrolled in Password Reset, the Organization listing will display a key icon. You can enroll in Admin Password Reset for multiple Organizations, if you choose.

Withdraw Enrollment

Once enrolled, you can Withdraw from Password Reset from the same dropdown used to enroll:

Manually changing your Master Password or rotating your encryption key will not withdraw you from Admin Password Reset.

Reset a Master Password

To reset a Master Password for a member of your Enterprise Organization:

1. In your Web Vault, open your Organization.
2. Open the Manage tab and navigate to the People section.

3. Hover over the user whose Master Password you want to reset, select the gear dropdown, and choose Reset Password:

   

4. On the Reset Password window, create a New Password for the user. If your Organization has enabled the Master Password Policy, you will need to create a password that meets the implemented requirements (e.g. min 8 characters, contains numbers):

   

   Copy the new Master Password and contact the user to coordinate secure communication of it, for example using PassageWay Send.

5. Select Save to execute the Password Reset. Doing so will log the user out of their current sessions. Active sessions on some client applications, like Mobile Apps, may remain active for up to one hour.

After a Password Reset

When your Master Password is reset, you will receive an email from PassageWay to inform you of this. On receiving this email, contact your Organization administrator to obtain your new Master Password through a secure channel like PassageWay Send.

Once you have regained access to your Vault using the new Master Password, you should immediately change your Master Password to something strong and memorable. Changing your Master Password after a reset will help to protect your privacy.