Recovery Codes

If you enable any Two-step Login methods, it’s important to understand that losing access to your secondary device(s) (e.g. a Mobile device with an installed Authenticator, a Security Key, or a linked Email inbox) has the potential to lock you out of your PassageWay Vault.

To protect against this, PassageWay generates a Recovery Code that can be used with your Master Password to disable any enabled Two-step Login methods from outside your Vault.

Get your Recovery Code

To get your Recovery Code from your Web Vault:

1. Select Settings from the top navigation bar.
2. Select Two-step Login from the left-side Settings menu.

3. Select the View Recovery Code button near the top of the screen. You’ll be prompted to enter your Master Password, which will open a Recovery Code panel:

   

Save your Recovery Code in the way that makes the most sense for you. Believe it or not, printing your code and keeping it somewhere safe is one of the best ways to ensure that the code isn’t vulnerable to theft or inadvertent deletion.

Use your Recovery Code

To use your Recovery Code, navigate to https://companyname.passageway.id/#/recover-2fa/.

Using your Recovery Code is like a normal log in procedure, requiring your Email Address and Master Password, but will also take your Recovery Code. On successful authentication of all three, you’ll be logged in to your Vault and all Two-step Login methods will be disabled.

Once used, you’ll need to:

• Re-enable any Two-step Login methods you want to use in the future.
• Get your Recovery Code again, as it’ll be reset upon use.

Note

Recovery Codes won’t disable Duo for Organizations. You can tell that a Duo prompt is Organization-wide by the (Organization) header, as in the following screenshot:

If you’re locked out of your Vault by a Duo (Organization) prompt, reach out to the Duo Administrator at your company for help bypassing the prompt.