Troubleshooting Android Auto-fill

Depending on the version of Android your device is running, there are a few different ways to enable auto-fill from PassageWay:

For instructions on setting up auto-fill on Android, see Auto-fill Logins.

Troubleshooting the Autofill Service

If the PassageWay Auto-fill Service overlay isn’t visible when your device is focusing on a username or password input field, your device may require a device-specific setting to be enabled:

For Huawei/Honor devices, enable Dropzone:

1. Open the Huawei/Honor Optimizer App (also known as “Phone Manager”).
2. Tap Dropzone in the middle of the bottom row.
3. Slide the toggle to the right to allow Dropzone.

For Oppo and other devices, enable Floating Window:

1. Open the Android Settings App.
2. Navigate to Privacy/Security.
3. Locate Floating Windows or App Management and tap to open.
4. Slide the toggle to the right to allow Floating Windows.

Troubleshooting the Accessibility Service

The most common issue encountered using the Accessibility Service is that Android Battery Optimization settings will automatically turn off services (like the Accessibility Service) in order to preserve battery. To resolve this, turn off battery optimization for PassageWay.

If you continue to experience issues with the Accessibility Service:

1. Double-check your Battery Optimization settings. If Battery Optimization is on for PassageWay, turn it off.
2. If you use a Battery Saver or Task Manager app, try disabling to see if that makes a difference. If it does, add PassageWay to the exception list.
3. Check the built-in Task Manager. You’ll need to bring up the running apps view and then hold down the app icon or swipe up on the PassageWay app and then select Lock.

Please note, the service can also halt if you ever “Force stop” the PassageWay app.

Troubleshooting Draw-Over

Draw-Over interacts differently with Bitwarden’s auto-fill functionality depending on which Android version you’re using. If you’re experiencing issues, check the following table: