Import Data to your Vault

Category: Import & Export
On this page:

    PassageWay provides a data import tool for easy migration from any password management solution to your personal Vault or Organization Vault. You can also use the data import tool to import from one PassageWay Vault to another, or to import a PassageWay Encrypted Export.

    For a full list of supported import formats, see What file formats does PassageWay support for import?, or use one of these articles for importing from the most popular solutions:

    Import to your Personal Vault

    Importing data to PassageWay can only be done from the Web Vault or CLI. Data is encrypted locally before being sent to the server for storage. To import your data:

    1. In the Web Vault, select Tools from the top navigation bar.
    2. Select Import Data from the left-hand Tools menu.

    3. From the format dropdown, choose a File Format (see What file formats does PassageWay support for import?).

    4. Select the Choose File button and add the file to import or copy/paste the contents of your file into the input box.

      Warning

      Import to PassageWay can’t check whether items in the file to import are duplicative of items in your Vault. This means that importing multiple files will create duplicative Vault items if an item is already in the Vault and in the file to import.

    5. Select the Import Data button to complete your import.
    6. After successful import, delete the import source file from your computer. This will protect you in the event your computer is compromised.

    Currently, file attachments are not included in PassageWay import operations and will need to be uploaded to your Vault manually. For more information, see File Attachments.

    Troubleshooting

    The following error messages, typically received when attempting to import a .csv, indicate that an item in your import file has a specified value that exceeds the allowed encrypted character limit for its field type:

    Cipher errors in the Web Vault
    Cipher errors in the Web Vault

    To solve this issue, open the .csv file in a text editor or spreadsheet program and remove or reduce the character count of the offending item. PassageWay won’t import your .csv file until it is free of offenses. The contents of the error messages contain several pieces of pertinent data to help you identify the offending item. For example, in the above example:

    • [1] identifies the index number where the offending item is located, adjusted to match row numbering in most spreadsheet programs.
    • [Login] identifies the Vault item type of the offending item.
    • "Facebook" identifies the name of the offending item.
    • Notes indicates the field (column) where the character limit is exceeded.

    • 10000 indicates the character limit allowed for that field (column).

      Tip

      On import to PassageWay, the character count of any given field is increased due to encryption, meaning that an 8000-character Notes field in your .csv will scale to 10,000+ characters when it comes into contact with PassageWay, triggering this error. As a rule of thumb, character counts will grow between 30-50% when encrypted.

    If you continue to have trouble locating the offending item using the data provided in the error, it may help to focus first on notes as these are frequently the cause of this error.

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